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READ OUR RETURNS POLICY FOR  RETAIL SUPPLIERS

Here at Retail Suppliers, we have a transparent returns policy which you can read on this page. We offer consumers across the UK a great savings on a wide range of products.

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Returns Policy for Retail Suppliers:

Returns Authorisation:

  • All returns must be authorised by Retail Suppliers before being shipped back.

  • To initiate a return, please contact our customer service team at hello@retailsuppliers.co.uk within 14 days of receiving the product.

Eligibility Criteria:

  • Returns are accepted for defective or damaged products, or if there was an error in the order.

  • Products must be in their original condition and packaging.

Inspection and Approval:

  • Returned products will undergo a thorough inspection before approval.

  • Products damaged due to misuse or improper handling will not be eligible for a refund.

Return Shipping:

  • Customers are responsible for the cost of return shipping.

  • Retail Suppliers will provide return shipping instructions upon approval of the return.

Refund/Replacement:

  • Once the return is approved, customers may choose between a refund or a replacement product.

  • Refunds will be processed within 5 business days after the returned items are received.

Restocking Fee:

  • A restocking fee of 10% may apply to returned items that are not defective or damaged, and the return is not due to an error on our part.

Cancellations:

  • Order cancellations must be requested within 48 hours of placing the order.

  • Cancellations are subject to approval and may be subject to a processing fee.

Custom or Special Orders:

  • Custom or special orders are non-returnable and non-refundable unless they are defective or damaged upon receipt.

Communication:

  • Clear communication regarding returns is essential. Please include your order number and detailed information about the issue when contacting customer service.

Contact Information:

For any questions or concerns related to returns, please contact our customer service team at hello@retailsuppliers.co.uk.

Note: This returns policy is subject to change without notice. It is the responsibility of the customer to review and understand the policy before making a purchase.

Working with Retail Suppliers has been a game-changer for my business. Their team was able to source a range of products that perfectly fit my store's needs. I highly recommend their services to any retailer looking for a competitive edge!

Alice Patel

Birmingham

GOT A QUESTION ABOUT OUR RETURNS POLICY? SIMPLY CONTACT OUR CUSTOMER SERVICE TEAM AT RETAIL SUPPLIERS BY EMAILING US.

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