READ OUR RETURNS POLICY FOR RETAIL SUPPLIERS
Here at Retail Suppliers, we have a transparent returns policy which you can read on this page. We offer consumers across the UK a great savings on a wide range of products.
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Returns Policy for Retail Suppliers:
Returns Authorisation:
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All returns must be authorised by Retail Suppliers before being shipped back.
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To initiate a return, please contact our customer service team at hello@retailsuppliers.co.uk within 14 days of receiving the product.
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Eligibility Criteria:
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Returns are accepted for defective or damaged products, or if there was an error in the order.
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Products must be in their original condition and packaging.
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Inspection and Approval:
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Returned products will undergo a thorough inspection before approval.
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Products damaged due to misuse or improper handling will not be eligible for a refund.
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Return Shipping:
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Customers are responsible for the cost of return shipping.
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Retail Suppliers will provide return shipping instructions upon approval of the return.
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Refund/Replacement:
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Once the return is approved, customers may choose between a refund or a replacement product.
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Refunds will be processed within 5 business days after the returned items are received.
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Restocking Fee:
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A restocking fee of 10% may apply to returned items that are not defective or damaged, and the return is not due to an error on our part.
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Cancellations:
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Order cancellations must be requested within 48 hours of placing the order.
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Cancellations are subject to approval and may be subject to a processing fee.
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Custom or Special Orders:
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Custom or special orders are non-returnable and non-refundable unless they are defective or damaged upon receipt.
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Communication:
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Clear communication regarding returns is essential. Please include your order number and detailed information about the issue when contacting customer service.
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Contact Information:
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For any questions or concerns related to returns, please contact our customer service team at hello@retailsuppliers.co.uk.
Note: This returns policy is subject to change without notice. It is the responsibility of the customer to review and understand the policy before making a purchase.
